No Refunds After Support

I wrote a post on SDavis Media (previously published here) about digital product refund policies and whether or not they were driven by the products themselves or trends.

Check it out: Digital Product Refund Periods: Is the “Standard” Just a Trend?

I’m thinking about adding to my refund policy. If you’ve requested support through my support forums and it’s not an installation issue, you get no refund.

A refund after I’ve allowed you to test my software and use my brain juice seems pointless. What do you think?

Author: Sean Davis

I'm a simple guy. I like to code and I like to workout. I'm all about growth and just about everything else is nonsense in my book.

6 thoughts on “No Refunds After Support”

  1. I fully agree with you, absolutely correct statement I would say. For me as a customer it’s only fair. I’ve no problem to accept and respect such a rule.

    I also want to sell a few plugins soon so your statement is really interesting for me from that point of view. Already from supporting my free plugins I know that there a few users that seem to “abuse” a lot that someone does. So I am planning to be very strict with refunds – if I offer them at all.

    Thanks for your thoughts on it! 🙂

    1. Thanks for your feedback, David!

      I actually struggle with making sure my refund policy is based on common sense and not just resentment or any other negative emotion based on past experiences. Like with anything else, it’s hard to please everyone. If I’m too strict, some customers will become victims. If I’m too lenient, some customers will take advantage.

      I think it’s all about the product itself. What I’m learning with Volatyl is that my site copy says it all. I make it perfectly clear what Volatyl is about. It doesn’t hold your hand. You need to understand what you’re doing and be ready to learn. If you get that already and you make the purchase, I’m not giving you a refund because you decided to stop learning, you know?

      Be sure an let me know your experiences once you start selling plugins. Things get much trickier when money is involved!

  2. I wouldn’t waste time worrying about people chasing refunds. If they want a refund just give it them and be the better person.

    The probably spend their entire life getting refunds for digital products. I hate these kinds of people but I don’t let the negative thoughts take over. Just work at making better products and also better support videos to prevent refunds. Just my opinion.

    1. I totally understand your position, David. For the most part, we share the same mindset. You can see a bit of it when I describe my refund and usage policy for Volatyl.

      The only reason I care about this specific type of situation (refunds after support) is because I also freelance and I don’t want a purchase/support/refund combo to be a backdoor to my services that cost absolutely nothing. Good call on the support videos, though. That’s been on my mind a lot lately. I may make a few.

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